You can go more and more deeply into your knowledge database and give a fuller and richer answer, or you can move back to your original key message points.
And, while redeeming points for gift cards lets you squeeze the most value out of your rewards, I recommend ditching the points and getting a cash-back credit card, which at the very least will earn you 1 cent for every dollar you spend.
Regardless of whether you are a rewards junkie or a rewards novice, the way to get the most value from your credit card usage is to ditch the points and find some plastic that offers cash-back rewards.
The important thing is to back those points up, with another visual aid, even something as simple as hand illustrating yourpoints on a white board or overhead projector.