If you want to understand why competition doesnot collapse the price of insurance and cause the sales agents to seek gainful employment elsewhere, you have to know something about the way state legislatures work.
You have got to understand what's happened and make sure that doesnot happen again, and then rebuild trust in what is at the core of the BBC - which is the news services.
If your brand today doesnot have a robust social-media monitoring framework, you should first ensure youunderstand the conversations around your products and services, and understand where they take place and who drives them.