"I have this need to work with my hands, " he says.

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"I will work on this building with my hands, " he vows.

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Like almost all the other novices, I started washing my hands more, checking in with my wife several times during work and making small talk about scary-looking people whom I'd seen on the street, or the prospects of war.

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He doesn't bring good news: The problem is in the firmware of the display controller, but he adds that he's already talked to IBM, has arranged to have an address box sent to me so I can send the laptop in to Big Blue, and hands me a slip of paper with my IBM work order number on it.

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