No one makes them feel bad when they say a word incorrectly, and they're not told to practice that word dozens of times.

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The solution has been to practice over and over again until the coordination of word and gesture becomes second nature, or almost.

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We need more leaders who publicly practice etiquette, graciousness, and who honor their word and fewer leaders who manage by metrics, money and quarterly results.

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However, there is no word yet from the airline on whether it will put the concept into practice.

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The word "doctor" comes from the Latin word "docere" which means "to teach" -- something I do every day in my practice and through my work with the media, whether it's in the books and articles I write, the radio shows that I host, or the television interviews that I do.

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