At regular gatherings, each person gets the chair and everyone is charged with sharing what went on with the rest of the organization.

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But he found them on YouTube and has this whole flashback to his early days and starts sharing them with everyone he knows.

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But not everyone is sharing in the stability with pockets of pink-slip pain despite the overall good news.

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With a zeal for measuring the customer experience and sharing the data freely with operators, he has pulled off a turnaround that has stunned everyone in the business with its speed and scope.

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