Problem arises as these users expect to talk to Google directly and not partners who may be in best position (access wise, technically and geographically) to resolve problem.
You see, in 1998, Napolitano ran for state attorney general, and it wasn't considered a wise political move to take a position that put her at odds with law enforcement for the sake of illegal immigrants who can't vote.
The Ramsar Convention recognises that wetlands occupy a key position in this interconnectivity and that the wise use of wetlands is essential for the delivery of sustainable water management.