Customization often appears to lock in existing systems, but the question for CIOs is whether the custom code supports a unique capability that provides a competitive advantage or whether it is merely nice to have.

FORBES: Is Your Firm Running An IT Deficit

As the agency contemplates whether Google is a monopolist in the ill-defined market for search, they may find the competitive ground has shifted beneath their feet in just the 15 months since they began investigating.

FORBES: Who Competes With Google Search? Just Amazon, Apple And Facebook