Now we all sometimes speak with less than complete care, and we are justly criticized when we make mistakes.

CNN: Transcript: White House Counsel Ruff's opening statement

It seems to me there are two basic mistakes we make when apologizing, and both of them have to do with not really taking responsibility for having done something wrong.

FORBES: Apologize or Lose Your Customers

Mr. LEWIS: All presume that somehow paper is magically better than electronics when we know that voting on paper, the voters continue to make far more mistakes than they do any other way.

NPR: Local Election Officials Oppose Paper Ballots