Anyone can find value, but when customers like your values, they tell their friends.
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Warshak had an evil but brilliant way to avoid giving out refunds when customers complained.
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Making great products is not enough when customers are looking for a great total experience.
Edwards of failing to disclose fees it got when customers bought certain mutual funds.
FORBES: Appeals Court Approves $21 Million Fee In A.G. Edwards Case
When customers learned about a flaw in Intel's Pentium chips, Grove refused to acknowledge the bug.
When customers call your toll free subscription numbers, there is nothing worse than not picking up.
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So when customers buy software products, the transactions are at their sole risk, Shafer explains.
Now, when customers see our razor-thin OLED TV for the first time, they're left speechless.
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When customers visit Borders.com, they immediately see eBooks grouped according to various themes for easy purchasing.
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When customers opt-in, websites can give them a more personalized experience and more targeted specials, Yoshimura says.
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Business executives should understand that bad (read expensive) things happen when customers don't control the purse strings.
This week for the first time, Wal-Mart will list maternity under services available when customers search specific stores.
Amazon Appstore developers will earn their standard 70 percent revenue share when customers make purchases using Amazon Coins.
ENGADGET: Amazon announces Coins, a virtual currency coming to the Kindle Fire in May
But that takes trust and patience, especially when customers are engaged in one of their regular online carpfests.
The authority said by opening on Saturdays it could provide services when customers wanted them without increasing costs.
Some firms improve customer service by empowering customer service reps to drop fees or reduce costs when customers complain.
Don't go dark when customers and consumers need you because they need you as much as you need them.
Consumers have blasted banks for imposing multiple overdraft fees when customers exceed balances by as little as 50 cents.
When customers are talking about your products or services where are they discussing it and who are they influencing?
FORBES: Finding Influencers and Influential Events On The Social Web
For better or worse employees are now being called upon to be responsive when customers or colleagues need help.
FORBES: Yes But Facebook Did Change Everything About How You Work
So the airline decided last year to manage availability differently to open up seats closer to when customers actually book.
Overdraft fees are charged by banks when customers try to spend more money than they have in their checking account.
Magic seems to happen when things go viral, when customers use social media to talk products up to each other.
Store staffing was cut on days when customers were scarce, such as Mondays, while more salespeople were added for busy Saturdays.
When customers buy a Crane invitation through Paperless Post, they can also get a digital copy to send to people online.
New this season, though, many of these perks multiply when customers check in using a GPS app, such as Foursquare.
It has upheld complaints such as pressure sales, mis-selling, and sales when customers would not be eligible for the insurance anyway.
Yet when customers are asked to pay for the faster data speeds and increased bandwidths, there is a huge backlash.
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They freely push their own products when customers seek advice, and have been known to lean on customers in other ways.
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