What a delight it was to be Europe.

FORBES: What Gives? Bread Or Circus?

What all successful innovative businesses have is a tight focus on what would delight their clients.

FORBES: What Google Needs Now: A Tight Focus on Client Delight

With that understanding, we can begin to imagine what kind of a product or service will be likely to delight them.

FORBES: Measuring What Matters: From Outputs to Outcomes: Part 2

But in a world of rapid change in the marketplace, of an increasing proportion of knowledge work, of increasing technical complexity of the work, and where customers who do not even know themselves what will delight them, stable predictable work environments are largely a thing of the past.

FORBES: Measuring What Matters: From Outputs to Outcomes: Part 3

Instead we must delight customers, and delighting people is exactly what getting a hand written note invariably does.

FORBES: A Leadership Lesson from Meister Eckhart

Within my job what gives the most satisfaction is seeing someone pick up a controller and finding surprise and delight.

ENGADGET: & Joystiq's live coverage of Nintendo's Revolution E3 event