Business applications include Customer Relationship Management, Regulatory Compliance, Contact Centers, Help Desks, Web Self-Service and Business Intelligence.
Fast Data collects data about what customers on the phone are currently doing, or how they have recently interacted with the company in other various channels, including in-branch, or on the web via self-service features, instant messaging and email.
From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.
RightNow is a Bozeman, Montana company best known for self-service web software, such as the ability to manage your own returns with a web retailer like Overstock.com.
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To cut down on those costs, the USPS created a self-service Web site and set up a phone line with voice-recognition software, either one of which lets users reset passwords on their own.
While these students will, no doubt, receive the email reminder they should also, in this new socially connected business, be able to view the course and their classmates on a self-service web portal that draws on the data from the HR system.
The 50% cost reduction in Simpana 10 is due to workflow automation, parallel deduplication using a grid-based architecture as well as customizable web-based reporting and services to support multi-tenancy access, self service operations and chargebacks.
Self-service on the Web doesn't bode well for traditional travel agents.
Amazon Web Services (AWS) rents computer infrastructure on a self-service basis.
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