From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)

Google Ventures gives money to companies that it can assist with internal technology resources, particularly around Web-based businesses.

FORBES: Google Weather Investment - Partly Cloud

These users, many of them professionals with small offices or home offices who require constant E-mail and web access, hog network resources.

FORBES: The ISP buffet

The centerpiece of StartUp Britain is a brand-new Web portal that connects U.K. business owners to relevant resources, including a new package of startup services pledged by over 60 major British and international companies.

WHITEHOUSE: StartUp Britain: Accelerating Entrepreneurship Across the Pond | The White House

It is a useful starting point for finding other economic resources on the web, and also hosts discussions on topics such as social-security reform.

ECONOMIST: Economics on the net

Developing on the CloudTV platform is easy, but the program is designed to help developers who are experienced with HTML5 development on the Web make the transition to television while providing them with the CloudTV tools and resources needed to quickly create cross-platform HTML5 user experiences that can be scalably streamed to any device.

ENGADGET: ActiveVideo announces Cloud TV developer program, hopes to woo web developers to television

So for those Americans who are watching this, who are listening, who want to help -- and everyone's help and resources and energy at this time are critically important -- you can go to the White House Web site at www.whitehouse.gov to see what you can do to support our friends in Haiti in this time of urgent need.

WHITEHOUSE: The White House