She led the group this morning in an experiential exercise that not only increased the rapport in the room, but gave us a new angle on each person present so we were ready to think and work creatively together.
"The significant increase in capacity created by Terminal 5 gives us a once-in-a-lifetime opportunity to look at the rest of Heathrow and thinkcreatively about how we can use our current very limited space better, " said BAA managing director Mike Temple.
Being able to thinkcreatively as to what complementary services we might bring to them, either during the tax season or outside of the tax season, is a real opportunity.