Statements we make in our personal lives have a way of following us into the workplace, particularly when we write them down and share them with others who may have opinions different from our own.

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It may help to write out a flow chart, that way we can see every single step and keep breaking the steps down into smaller and smaller pieces.

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The team who write it are brilliant so I won't be changing anything, although we may look to go monthly rather than bi-monthly.

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