The scale of the problems of the past means that in the weeks and months ahead we will need to continue to explain what went wrong and what we are doing to fix things.

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What we need to realize and explain to the American people are three simple things.

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"We want them to see what's being offered and we can explain what the impact will be on things like transport, " said Mr Owen.

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We smelled a scam in there somewhere, or possibly scamola, and since our whiny emails to the company asking them to explain how exactly this worked went unanswered, we decided to just call them up to try and sort things out.

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