" Fed up several years ago, Dr. Cottle called their Lilly manager and complained that the reps' visits were "wasting our time.

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When starting my second company ( PunchTab) I did set a milestone to evaluate after 12 months if we were all wasting our time or not.

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Mr Gilder, who still rages against bureaucracies, both government and corporate, believes that above all, abundant bandwidth will free us from the time-wasting that afflicts our daily lives, from clogged airports to television stations that interrupt programming with advertisements we don't want to see.

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Yet even when I explicitly told these reps that they were wasting my time and their money discounting, they never addressed our fear of change and consequently never got the sale.

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