Aubrey McClendon, chief executive of Chesapeake Energy, featured in the Times story, and wasted no time taking the paper to task, posting this response on the Chesapeake website.

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He said "not one piece of headed letter paper" would be wasted in the name change.

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But instead of enjoying a convenient alternative to queuing all night for paper tickets, as they have done in the past, customers were frustrated by hours wasted online trying to find out if they could actually get the tickets they thought they had paid for.

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