Unlike the other shuttles, which made flyovers in various parts of the United States, Atlantis moved only 10 miles, towed by land to the Kennedy Space Center VisitorComplex in November.
One day, my manager of that complex was told by one of our customers that this Facebook page had visitor questions posted on it, and would he please log in to answer them.
All told, a complex answer in an FAQ is just taking up space on a page and aggravating your visitor before that person jumps on the phone to talk to a representative.