Mr Kelly said the council would decide whether to outsource services based on "residents' needs, value for money, the quality of the service and our ability to sustain that service".

BBC: Bury Council votes to allow services to be outsourced

Or will the company realize belatedly that it steamrolled history and local pride for naught, and that what customers really want is the quality, value and customer service of yesteryear?

FORBES: Emily Lambert On Retailing

Storage Options is a UK-based technology brand created with a vision of offering great value, high-performance products without compromising on quality or service.

ENGADGET: Storage Options pads out its budget ICS slate lineup by two

He believed the value of a product wasn't determined by its price, but by its quality and the service behind it.

WSJ: Sucking Oreck Dry

This intentional myopic approach ignores powerful marketplace evidence that consumers value other things than just speed in broadband service, like mobility, price, reliability, quality of service, etc.

FORBES: A Problem in Search of a Problem