However, management assumed that those interpersonal skills would translate into addedvalue or profit to the company, perhaps through a reduction in transaction costs or an improvement to company culture.
If they then start to actually use that investment in some productive way that pays wages and earns a profit, then they start to generate additional value-added from that activity, and that value-added continues to be created as long as they keep doing that productivev activity.
But purchasing equipment does not automatically add anything to economic value-added, once you have given credit to the original manufacturer for his labour and profit in the item.
But the company added this had been exacerbated by "a significant reduction in profit from Cheltenham, lower revenues from high value gaming customers and a proportionately higher impact from horseracing cancellations".