They've maintained cumbersome servers, implemented software upgrades and doled out hefty user manuals to employees.

FORBES

Among the growing list of pet peeves we accumulate as we age, few rank higher than unusable user manuals, at least in my house.

FORBES: How to Cope With Useless User Manuals

An appendix compares pages from the two companies' user manuals: Huawei's only difference is a slightly more frequent use of decorative stars on the paper.

FORBES: Magazine Article

"Over the past year we had more and more of a case, " he says, citing such things as the identical command lines and user manuals between Cisco and Huawei products.

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The warehouse holds blueprints of the Apple I, user manuals, magazine ads, TV commercials and T-shirts, along with thousands of photographs that document Steve Jobs during his years as CEO of NeXT.

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User manuals are stuck in the 20th century.

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So why are user manuals often so lousy?

FORBES: How to Cope With Useless User Manuals