These consumerized tools enable people to better use and interpret information: they are easier to maintain, and have a higher satisfaction level with the user base than any previous generation of tools.

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Waber and his team use a method they call "reality mining" to come up with insights about work productivity and satisfaction.

CNN: Workplace happiness: What's the secret?

Understanding what you are willing to accept or use as leverage to gain what you really want promotes the process and increases your level of satisfaction.

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German insurance provider ERGO has built an in-house app for iPhone that thousands of agents use to process insurance claims, which has significantly reduced paper work and improved processing time and customer satisfaction.

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ECOtality's Blink EV Home Charging Station gain wireless connectivity, through use of the Sprint Command Center, necessary to power the advanced capabilities of the Blink Network and ensure customer satisfaction.

ENGADGET: ECOtality teams with Sprint to connect Blink EV charging network

ECOtality's Blink EV Home Charging Stations (approved for outdoor or indoor installation) gains wireless connectivity, through use of the Sprint Command Center, necessary to power the advanced capabilities of the Blink Network and ensure customer satisfaction.

ENGADGET: ECOtality teams with Sprint to connect Blink EV charging network