We love these opportunities to do something unexpected for our customers.

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There are lovely passages about Adam's hospital work with other people's children, for instance, and about Rebecca's work for Mr Damiano, the hotelier, which chime in unexpected ways with the novel's main themes of love and loss.

ECONOMIST: New British fiction

"I want people to come in and whether they love it or hate it, to see something unexpected, " said Ms. Honey, who hails from Nova Scotia.

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