Delighted customers revel in positive retailer interactions, form a bond of trust between themselves and the retailer, and can communicate their satisfaction to others.
One company spoke about measuring the rebuilding of trust among each stakeholder group via the Reputation Institute and another spoke of obtaining metrics on customer satisfaction.
In short, trust your employees to help you do right by them and look at the big picture of employee satisfaction and loyalty, not just the hours slogged and miles traveled.