Mrs Whiteside said the council was not laying the blame completely at the door of Translink.
Translink said it would be operating Metro services in the city until 2300 GMT.
BBC: MTV European Music Awards are 'game changer' for Belfast
The decision to buy new trains was part of a revitalisation of the rail system, according Translink.
Other organisations like the public transport company, Translink, encourage their staff to combine walking with using public transport.
The Consumer Council said Translink had informed them of the increases but "meaningful consultation" had not taken place.
Translink is putting on extra services for fans travelling within the city and those coming from outside it.
BBC: MTV European Music Awards are 'game changer' for Belfast
It will be made up of agencies including DRD, Roads Service, the police, Translink, city centre traders and the council.
"The Consumer Council is very concerned by passengers' increasing view that Translink services do not offer value for money, " he said.
Translink said it had experienced radio communication problems which have since been fixed, but rail services are affected across the network.
Translink's Seamus Scallon said parents needed to take responsibility for their children.
Translink said rail journeys should be back to normal later on Tuesday.
Translink has urged passengers to allow at least one hour transfer time when returning from the show to make onward bus and train connections.
Both Translink, Northern Ireland's transport operator, and Northern Ireland Electricity issued appeals to the public on Thursday to be aware of where children were playing.
The Translink Cup match might be a long way from an Old Firm derby, but Miller insists his desire to win is just the same.
On Tuesday, Translink's general manager of rail services Mal McGreevy confirmed that even if the money was available, the 2013 deadline could not be met.
Translink cancelled services in County Down and parts of Belfast due to the weather and other routes were operating with delays of at least an hour.
Ciaran Rogan, Translink's head of marketing, said he accepted the survey's findings but stressed punctuality levels were still "significantly better" than the rest of the United Kingdom.
Translink has confirmed that an upgrade of the Coleraine to Londonderry railway line will not be completed before 2013, the year Derry becomes UK City of Culture.
On 3 October, officials from the DRD, Roads Service, the police, Translink, city centre traders and Belfast City Council agreed to meet on a fortnightly basis for two months.
In reply to a question from the SDLP's Mark Durkan on the upgrading of the railway line to the north west, Mr Kennedy said Translink hoped to appoint a contractor in March.
"She practices and preaches the gospel of where transit has to go in the next 30 years, " says Thomas Prendergast, chief of TransLink, which oversees transportation for 22 municipalities in British Columbia.
Mr. Prendergast departed for the private sector in 2000, the governor's office said, becoming CEO of the TransLink system in Vancouver, Canada, before being hired back by the MTA in 2009 to lead the transit division.
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