Who had the training, and the courage, to carry out such a mission.

CNN: Commentary: Where heroes come from

It takes courage and training to let your service people operate without scripts, but it certainly makes the customer experience better.

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Very few of us will ever have the courage or the training or the physical strength of the first responders who have been in the news this year.

CNN: In the new year, be a first responder

Many entrepreneurial women I coach find the sales process extremely challenging and perplexing, and fewer still have had the courage to walk directly into their challenges by signing up for sales training.

FORBES: 10 Essential Selling Principles Most Salespeople Get Wrong