Shift Support from Tool Usage to Employees Using the Tools IT and other corporate functions will redefine support, moving away from teaching how to use a tool and instead helping employees build the skills they need to effectively collaborate, apply judgment, and use data for decision making.

FORBES: Five Ways to Prepare IT to Drive Productivity

Johnson smartly gave the executives a dashboard showing usage of the tool to the executive committee members.

FORBES: Connecting marketers to the Forbes audience. What is this?