"We want our traffic police to understand how people feel and that's what they're teaching us, " Mr Sharma said.

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Even more importantly, people share with me how connected they feel to the organization and understand the vision and values of the company as it relates to them and their work.

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But they will be disappointed if they seek to understand how governments can deal with the justifiable frustration that people feel, and seek to express, during times of economic turmoil.

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