Imagine how powerful it would be to combine what your customers are saying about anewproductrelease on Twitter, with the support cases being logged on that product and any defects logged in an engineering database, and then feed that information back into engineering, marketing and sales.
"As is standard with the release of anewproduct, we will be releasing early builds of Windows 7 prior to its general availability as a means to gain tester feedback, " a spokesman for Microsoft said, downplaying Gates' statement.