"Next week we will speak to hundreds of young people about the impact of knife crime and violence and to listen to their concerns and ideas to end the problems, " he added.

BBC: Two boys

Shake their hands, look them in the eye, listen to their problems.

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Listen carefully to gain a perspective of the problems and bottlenecks they face.

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By hiring smart people who listen, Euclid is poised to avoid these problems.

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It planned to spearhead that by using a model from the Great Depression, when small neighbourhood groups in Canada and the U.S. would meet to listen to half-hour radio broadcasts, and discuss economic and agricultural problems like grain prices or water access.

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If the leaders of today listen to those of tomorrow, they might just find some solutions to their problems.

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When you listen to those disparate voices, you start to see patterns: patterns of need, patterns of business problems.

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Mirchandani uses both concepts to listen and learn about everyday experiences staff have with customers, as well as their solutions for client problems.

CNN: Spending quality time with staff