Unless IT has a vision for the processes it wants toimplement using this new generation of applications, much time will be wasted as too much data is collected, resources are squandered on unnecessary and misguided customization, and use falls off after implementation because the application provides little value.
When an employee develops a new idea which may be good or bad, there are specified people and processesto evaluate it, implement it, monitor it, change it, or kill it, as it serves the organizational strategy.