Organizations that allow clients to see their silos, said Trefler, Organizations that have to transfer a customer in the middle of a call to finish a service interaction, or organizations which have to guess what the customer wants instead of having the system predict it based on the customer history and previous calls.

FORBES: In Managed Care, Data Plus Integration Plus Rules Equals Information

Up to 16 services a day will call at James Cook University Hospital in Middlesbrough, with construction expected to finish by March 2014.

BBC: Railway station approved for James Cook Hospital