The mots all justes, the tone expertly calibrated between light and heavy, the emphases - "sir", "exactly" - beautifully judged, the timing of the pause between the two sentences and the elaborate punchline equal to a Les Dawson.

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You know exactly when smartphones are introduced, and the effect of timing on refresh cycles and Total Cost of Ownership (TCO).

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However, many companies have difficulty understanding exactly what those skills are, the scope required, and the timing.

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