Trello isa particularly goodtool for this, as it allows us to easily visualize tasks and resources across teams, so that, for instance, when our London-based product owner needs to complete a job for a team member in Seattle, all he needs to do is log on to the Trello board, study the relevant details and move forward.
Don't get me wrong, the iOS version is pretty good and the desktop clients are undeniably awesome, but the widget is what makes thisa killer tool for capturing info.