"Culture does matter, the way people sometimes speak can be abrupt in one language and in another language they will go around in circles, " he said.

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As the author points out, there is probably not a person alive who does not have some bee in his bonnet about the way other people speak and write.

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Lesser had his own special way of getting people within the organization to speak up, but there are others.

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It is the way of young people in Cape Town who braved the wrath of their government to hear a young senator from New York speak about the ripples of hope one righteous act can create.

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At this moment when they speak, there are no PR people or lawyers between you and the way the executives think.

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