And you're also going to hear about the importance of protocol from Tanya Turner, who is a protocol officer from the State Department.

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Under standard protocol, the Justice Department is supposed to get formal approval from the U.K. before meeting with British citizens in the U.K. In this case, the Justice Department requested to meet with Mr. Hayes, laying out the planned criminal case against him.

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The gifts were reported in an annual filing by the US state department's protocol office.

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South Africa's International Relations Department said the Chief of State Protocol, Bruce Koloane, had been placed on suspension while an investigation took place.

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It added that under "agreed protocol" the crew took Holly to the nearest alternative emergency department.

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That set the stage for Cisco to sell the department on improving that network with services such as video conferencing and voice-over-Internet Protocol.

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