It is the most profitable customer for many suppliers on an absolute basis and often on the basis of percentage.

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Is delighting the customer profitable?

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The global bank was profitable in every customer group and region for the first time since 2006, as North America came back from the red.

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Delighting the customer is not just profitable.

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The optimal goal of your quality process is sustainability through profitable customer relationships.

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"Lucent is trying to build products that will let their embedded customer base make the transition and still be profitable, " says Mine.

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Changing these practices may make the business less profitable, or make it spend less on customer service, or even, cause some to pull out of the individual market.

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The company said the 5.10 version will be a comprehensive discovery solution with more than 20 new big data analytic capabilities, including out-of-the-box-ready visual capabilities. (Also see my upcoming Tableau story for more on visualization) Insights from these analytics can empower organizations to be more profitable by improving detection of customer churn, fraud, and the root causes of low-yield in manufacturing processes.

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Mr Davies said the investment plan was designed to "significantly improve our retail customer experience and bring about sustainable and profitable sales-growth momentum".

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