National will also look to trim what it regards as low-priority spending and improve the efficiency of ministries.

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"Due to the scale of the financial challenge facing the council next year and beyond means that we must continue to take a proactive approach to the delivery of efficiency savings to allow us to balance the budget and protect services in key priority areas, " he said.

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As a result of this efficiency, high-priority complaints were addressed faster, resources were strategically deployed, and the rate for vacating illegal conversions jumped from 13 percent to 70 percent with no increase in the operating budget.

WHITEHOUSE: Efficiency through Strategic Data Analysis