But after 25 minutes of inputting the information into the system, the representative said the program was down and she couldn't transmit the information.

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Nelson said DOT started using a Geographic Information System program developed by the conservancy's Adirondack researchers last year.

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The program tiles clutter the desktop and basic system functions and information are hidden beneath layers of new links.

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Dealers want the Department of Transportation, which administers the program, to cut some of the red tape and be more efficient about loading information into its computer system.

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