The success of the war effort depended on having these ships available and the management figured out better processes and the front-line workers rose to the occasion.

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The delegate list shows a "marked increase" in the number of front-line workers, migrant workers, farmers, professional and technical personnel and women.

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The language, developed by IRS workers with the involvement of a "front-line manager" was "not reviewed or approved by executive management, " Ms. Lerner wrote.

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Wiltshire Council, which works with the NHS and police, said front-line workers and its partners were taking more care.

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The big goal is to push all the heavy back-end work forward to front-line workers, often as a "dashboard" on a handheld device.

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As well as finding front-line staff "deficiencies", the report also said council workers described the girls as making a "lifestyle choice".

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