Cloud computing empowered the line of business manager to go around the command-and-control CIO.

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One key implication of a consumerized, empowered workforce is that IT leadership in the 21st century will mean playing the role of a product manager for employees, and an innovation advocate in the boardroom.

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"I'm empowered to run this like it's my own store, " says David Aebersold, the store's manager.

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