For instance, our algorithm for automatic instruction interpretation can convert computer trouble shooting and configuration instructions from text into executable scripts, thus helping ordinary computer users with maintenance tasks.

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Text reports are logged into a database, which then sends a maintenance request to service providers.

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The maintenance team then reports completion of the issue by sending a text message and closes the ticket.

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At United Airlines, text-recognition software hunts for equipment problems mentioned in surveys and automatically triggers maintenance tickets.

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"We'll ensure we keep any maintenance work to a minimum which will help customers send and receive text and picture messages via their mobiles, " a spokesman for O2 said.

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