Service and quality-control initiatives include more English-Spanish training for store workers, mystery shoppers assigned to put pleasant service to the test, and an "e-learning" program to update employees on new products and services more quickly.

FORBES: Magazine Article

The casual nature of that relationship is reflected in Valve's attitude about releasing the new mode -- Team Fortress 2's VR-enabling update in the coming weeks is essentially a giant beta test in which Valve will measure and analyze the way TF2 players interact with virtual reality hardware.

ENGADGET: Valve's Joe Ludwig on the uncertain future of virtual reality and partnering with Oculus