Another aspect of training is not just knowing how to use the technology, but to master the technology and find the hidden gems and higher level productivity tools to move from "functionally literate", to knowing the technology so well it's a natural extension of your day-to-day productivity.

BBC: Three missing ingredients of small business technology

But the greatest increases in productivity have come with internet technology, hosted CRM, social media, immediate response, local presence, and telephony tools integrated together.

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