The Starwood group, which owns the Sheraton, Westin and W brands, has responded to Chinese guests with in-room tea kettles, slippers, translated restaurant menus, on-site translation services and comfort food such as congee (rice porridge) and noodles.
The restaurant is packed every day with locals reading the newspaper, drinking astonishingly strong pu'er tea and eating dishes heavy with roasted, fatty meats.