Rather, employees are taught not to expect gratuity, but to view it as a pleasant surprise, she says.

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Entrepreneurs are taught to embrace and expect failure because the entrepreneurial path is rarely smooth or predictable.

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These, he believes, have taught investors, Wall Street analysts and energy company executives to expect price volatility and greet predictions of permanently high energy prices skeptically.

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That said, the hybrid model (where part of a program is taught online and part is taught in person) is one that we can expect to see more fully embraced in this coming year.

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