Spurred by changes to employment law, they also began to take on more non-regular workers on lower pay and short-term contracts.
Virtual workers, including those who are their own business owners, are often more accountable, take on more responsibility, and are more passionate about their work than brick and mortar workers, which enables them to achieve better performance.
He added that in the last year, seven jobs had been cut which had added to the pressure on workers to take on more deliveries.
She said it was "a hugely difficult problem" to break the "grim" cycle of abuse and violence that carries on "from one generation to the next" and social workers needed to take a more hands-on approach and focus more intensely on the lives of individual families.
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Cane said she has had to cut the number of workers from 16 to 10, and take on more of the workload herself, putting in 16-hour days.
But it will take more than a year of on-target inflation for employers and workers to believe in the central bank's projections and to hold back from inflationary pay settlements.
Forty-one percent of the employers said they had hired 50-plus workers in 2011, and 43% planned to take on more this year.
The TUC has called a national day of action over pension changes on 30 November and more than three million workers from a range of unions could take part.
Workers fearing a possible pink-slip have boosted productivity and have allowed businesses to take on more business with less people.
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More than half (52%) of employers say they will focus on encouraging workers to take greater accountability for their retirement savings in the year ahead, with 44% focusing on helping workers retire with enough money and 60% putting greater emphasis on promoting available resources.
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