What people do not want to have to do, he says, is switch back-and-forth between the set-top box UI and the smart TV UI.

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If your phone's silent switch is on, the phone won't make noise no matter how Do Not Disturb is set.

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Experience has shown that the best way to change a process is to set up the new way of doing things, then flip the switch (flip method), rather than making incremental changes (drip method).

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