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But new technology that allows airlines to survey passengers in-flight may someday prove the cynics wrong.
BBC: Is your airline any good?
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Business class passengers on El Al Israel Airlines and French carrier Open Skies are given an iPad to watch movies or listen to music, and Swiss regional carrier Skywork uses them for its in-flight customer satisfaction survey.
BBC: Tablets invade the travel sphere
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Delta flight attendants have started making onboard announcements pushing survey participation.
WSJ: What United, American, Delta, Southwest, JetBlue, Alaska, Virgin America Airlines Learn From Customer Surveys
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Hartsfield-Jackson Atlanta International Airport is the best U.S. airport for travelers with a connecting flight, according to a recent Travel Leaders Group survey of its agents.
CNN: Which U.S. city has the best airport?
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SITA's annual airline survey, more than 20% of global airlines plan to introduce in-flight mobile telephony by 2007.
ECONOMIST: REPORTS
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This 2, 700-person survey was conducted earlier this year by FlightView, which makes a popular app that provides flight and airport information.
CNN: Opinion: Airport Wi-Fi and mobile services are lacking
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JetBlue sends an average of 23 surveys out randomly per flight, though the airline makes sure that no one gets more than one survey within 90 days, and gets back a total of 1 million a year.
WSJ: What United, American, Delta, Southwest, JetBlue, Alaska, Virgin America Airlines Learn From Customer Surveys
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More than one-third of travelers also want to be able to book ground transportation via mobile, and nearly as many would like to use their mobile devices to share flight information easily via social media, text and e-mail, the survey found.
CNN: Opinion: Airport Wi-Fi and mobile services are lacking
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Last July, United began blitzing every customer after every flight, though the airline now says it is rethinking the "cadence" of its survey program, since too many surveys can irritate customers.
WSJ: What United, American, Delta, Southwest, JetBlue, Alaska, Virgin America Airlines Learn From Customer Surveys