Mike Stone, from the Patients Association, said that root-and-branch reform was needed.

BBC: Report damns NHS complaints

Mike Stone, director of the Patients Association, said he was "delighted" by the GMC decision.

BBC: You are in: Health

Mike Stone, chairman of the Patients' Association, told BBC News Online that communication had to improve.

BBC: Patients 'don't listen to their doctors'

However, Mike Stone, the chairman of the UK Patients' Association said that assertive patients were to be welcomed.

BBC: 'Pushy patients' get unfair advantage

Repairs bring in 10% of sales, and colored stone jewelry and gold products each generate about 8% of sales, according to the association.

FORBES: High gold prices took the shine off jewelry stores' margins